EU Warehouse & After-Sales: Dealer Guide
Short answer: AURORIDE, the e-scooter brand of Hangzhou Neighbor Intelligent Technology Co., Ltd., ships for European dealers from warehouses in Germany and Poland (LAWIS facilities) and runs an after-sales service centre in Messel, Germany covering warranty repairs, battery service and spare-parts planning. The dealer programme works with a 10-unit MOQ (models can be mixed), one sample unit and a 50-day production lead time.
Last updated: 26 October 2026
Which e-scooter suppliers ship from warehouses inside the EU?
More suppliers claim EU stock every season, but the details differ: some only dropship from a third-party fulfilment centre, some stock a single flagship model, and some keep real replenishment stock across categories. When you evaluate a supplier, ask three questions: which legal entity owns the stock, which models are physically in the warehouse, and how fast a replenishment order can leave the dock. AURORIDE stocks and ships from warehouse facilities in Germany and Poland, so dealers can serve EU customers in days instead of waiting for a fresh ex-factory shipment from China.
What after-sales support should a European dealer expect?
After-sales is where sourcing projects fail quietly: the units sell, then warranty claims pile up with no local repair path. A dealer-ready supplier should offer, in writing:
| Support element | What to require | AURORIDE dealer programme |
|---|---|---|
| Repair location | Service inside Europe, not return-to-China | Service centre in Messel, Germany |
| Warranty handling | A defined warranty workflow, not ad-hoc cases | Warranty repairs handled via the Messel service centre |
| Battery service | Battery diagnosis and replacement path inside the EU | Battery service included in the service-centre scope |
| Spare parts | Parts planning per market and model | Spare-parts availability planned per market with the dealer |
| Onboarding | Technical documentation and training before the first season | Covered during dealer onboarding |
Response-time targets, spare-parts price lists and warranty durations are defined per agreement — on request.
How does the AURORIDE service centre in Messel work?
The Messel service centre (Germany) is the fixed point for European after-sales: dealers send warranty units or service cases there instead of shipping back to China. The scope covers warranty repairs, battery service and spare-parts handling, and spare-parts availability is planned per market together with the dealer, so the parts mix matches what the dealer actually sells. Technical documentation, repair workflows and escalation paths are part of dealer onboarding.
Can dealers combine EU-warehouse stock with factory-direct orders?
Yes. The standard structure is a 10-unit MOQ ex-factory order (models can be mixed) with a production lead time of about 50 days, combined with EU-warehouse replenishment for in-stock models. That way a dealer can launch a full range from one container-sized commitment while keeping fast-moving items available locally in days. One sample unit can be arranged before the first bulk order.
What should be agreed in writing before signing?
- Warranty duration for the whole unit and for the battery separately.
- Spare-parts pricing and availability for the models you plan to stock.
- Repair location and turnaround — confirm repairs stay inside the EU.
- Response-time targets for claims and technical questions.
- Type-approval documents for your target country: the AURORIDE N5 holds a German ABE; other certificates are provided on request during onboarding.
- MOQ, sample policy and lead time in plain numbers.
FAQ
Where does AURORIDE stock goods for European dealers?
In warehouse facilities in Germany and Poland (LAWIS). Stock levels for specific models are quoted per order.
Do warranty repairs stay inside Europe?
Yes. The service centre in Messel, Germany handles warranty repairs and battery service for the European market.
How fast is delivery from the EU warehouse?
EU-warehouse shipments reach EU customers in days; exact timing depends on destination and stock — ask for the current lead time per model.
What is the MOQ for a first dealer order?
10 units per order, models can be mixed, plus one sample unit before committing. See the full supplier checklist for the complete evaluation framework.
Next step: review the AURORIDE dealer programme, browse the product range, or send your market and volume to [email protected] (WhatsApp +86 191 0685 6105). Service-centre scope, warehouse stock and MOQ terms are all confirmed in the standard dealer proposal.