Dealer ordering · 2026

How to Order — From Enquiry to Delivery

AURORIDE supplies dealers, distributors, retail chains and fleet buyers in bulk only. Minimum order quantity is 10 units per order, and models and categories can be mixed in the same shipment. This page sets out every step — what we need from you, what you get back, how long each step takes, and which documents travel with the goods.

Apply for a dealership See the full range

10units MOQ, mixed models
1sample unit for testing
50days factory lead time
3EU stock locations
4categories in one container

01 — Process

The seven steps of an AURORIDE order

Timings below are working estimates for a standard configuration. Custom colours, private-label packaging or non-stock specifications add time and are confirmed case by case.

1 · Enquiry — Day 0Tell us the models, quantities, destination country and the homologation you need (CE, EN 17128, ABE / eKFV, EEC). Product pages carry the full specification: N8, N9, N5, X7PRO, M1, M2, M3.
2 · Quotation — within 1 business dayYou receive a written quotation with unit prices by tier, the applicable lead time, incoterms and the shipping option. Prices are wholesale and confidential to qualified dealers.
3 · Sample unit — Day 3–10One evaluation unit per model can be shipped before the bulk order so your team can test the vehicle, the app and the documentation. Sample terms are confirmed with your quotation.
4 · Order confirmation & depositWe issue a proforma invoice with the final configuration, packing details and delivery window. Deposit and balance terms are stated on that invoice and confirmed by your account manager — on request.
5 · Production & quality control — approx. 50 daysBuild, ageing test, AQL inspection and pre-shipment check. Batteries are packed and declared to UN 38.3 with MSDS. Inspection reports and serial-number lists are available on request.
6 · Shipping & customsShip either from our EU warehouses for stocked models, or factory-direct as FCL / LCL. We supply the commercial invoice, packing list, bill of lading / AWB, certificate of origin and the conformity documents listed below.
7 · Delivery & after-salesGoods arrive at your warehouse with the documentation set, spare-parts list and warranty terms. Warranty handling and spare-part supply run through the support centre.

02 — What we need from you

Send this with your enquiry and you get a quotation the same week

Models and quantitiesWhich models, how many of each, and whether it is a first order or a replenishment. Mixed orders are accepted — scooters, e-bikes, e-motorcycles and mobility vehicles can share one container.
Destination countryRegistration and homologation differ by market: Germany (ABE / eKFV, 20 km/h), France, Spain, Italy, Poland and the rest of the EU. Tell us the country and we confirm what the vehicle must carry.
Channel and service capabilityShowroom, online shop, marketplace or fleet — and whether you handle first-line service. This decides your tier and the support package.
BrandingStandard AURORIDE branding, or private label / OEM. Private label affects MOQ and lead time and is quoted on request.
Language of manuals and packagingManuals and labels can be supplied in the language of the destination market.
Target delivery windowSo we can advise EU stock versus factory production.

03 — Terms

Commercial terms at a glance

Minimum order10 units per order — mixed models and categories accepted

Sample order1 unit per model for testing before the first bulk order

Single-unit retailNot offered — AURORIDE does not compete with its dealers

Lead timeApprox. 50 days from order confirmation; EU stock where available

ShippingEU warehouse dispatch or factory-direct FCL / LCL

Payment termsStated on the proforma invoice and confirmed by your account manager — on request

Wholesale pricingTier-based, issued confidentially to qualified applicants

WarrantyPer the published warranty policy; spare parts supplied through the support centre

04 — Documents

What travels with your order

Document	Purpose	Supplied
Commercial invoice & packing list	Customs clearance and goods receipt	✓
Bill of lading / air waybill	Proof of shipment and release of goods	✓
Certificate of origin	Import duty treatment	✓
CE conformity documentation	EU market access for the product category	✓
EC declaration of conformity	Declaration referenced in support centre	✓
ABE / eKFV documents (Germany)	Road-legal use on German public roads	Model dependent
Battery MSDS & UN 38.3 test report	Lithium battery transport compliance	✓
User manual in the destination language	Retail and after-sales use	✓
Serial number list	Warranty registration and traceability	On request

Documents are model and market specific. Tell us the destination country at enquiry stage and we confirm exactly which certificates that vehicle carries before you commit. Anything not listed here is confirmed on request — we do not publish compliance claims we cannot evidence.

05 — FAQ

Frequently asked questions about ordering

What is the minimum order quantity?

10 units per order. Models can be mixed within one order, and different categories can share one shipment. We do not sell single units to end consumers — that channel belongs to our dealers.

Can I order a sample before committing to 10 units?

Yes. One sample unit per model can be ordered for testing and evaluation. Sample units are supplied at sample terms and are excluded from tier volume accounting.

Can I mix scooters, e-bikes and mobility vehicles in one container?

Yes — that is one of the main reasons dealers work with us. A single container can carry e-scooters, e-bikes, e-motorcycles and mobility scooters, so you can test several categories without committing to a full container of each.

How long does delivery take?

Approximately 50 days from order confirmation for factory production. Models held in our EU warehouses ship considerably faster — ask us which models are in stock when you enquire.

Do you ship from Europe or from the factory?

Both. Stocked models dispatch from our EU locations, which shortens delivery and simplifies customs. Factory-direct FCL / LCL is available for larger or customised orders.

Do you offer private label or OEM?

Private label and OEM configurations are possible, subject to quantity and lead time. Send the specification with your enquiry and we will confirm what is feasible — on request.

What about spare parts and warranty?

Warranty terms are published in the support centre. Spare parts are supplied to dealers through the same channel, and accessories can be added to any order.

06 — Next step

Ready to order — or still deciding?

If you already know what you want, send the enquiry and we quote within one business day. If you are still comparing, apply for a dealership first and receive the confidential price schedule, the technical pack and the current stock list.

Apply for a dealership Dealer programme details Talk to us