Frequently asked questions for AURORIDE dealers

1 What is the minimum order quantity?

The MOQ is 10 units per order, and models can be mixed within one order. A single sample unit is available for dealers who want to test a model before committing to a full order.

2 How long is the lead time?

Standard lead time is 50 days from order confirmation to dispatch. Repeat orders of in-stock models ship faster from our EU warehouses.

3 Where do you ship from, and how is after-sales handled?

Orders ship from our European warehouses in Germany and Poland. Technical support, spare parts and warranty repairs are handled by our service centre in Messel, Germany, so dealers do not ship defective units back to Asia.

4 Which models are road-legal in Germany?

For German public roads, e-scooters must meet StVZO / eKFV requirements and be limited to 20 km/h. The AURORIDE N5 (ABE) and N8 are the models specified for that use case; certification documents, test reports and country-specific declarations are available on request.

5 What product categories are available?

6 Do you offer OEM and SKD/CKD supply?

Yes. Our OEM programme covers branding, colourways, packaging and documentation. SKD and CKD supply is available for large-format products only. Factory capabilities are described in detail during the quotation stage; specific factory names are shared under NDA.

7 What support do dealers receive?

• Spare parts stocked in the EU and dispatched from Germany.
• Technical documentation and repair guidance for workshop staff.
• Marketing assets and product photography for local listings.
• A named contact for order tracking and warranty claims.

8 How do I apply?

Send your company details, target country and expected annual volume through the dealer form. Applications from EU-based retailers and service workshops are prioritised.